Overview
Please read these Terms and conditions before making a purchase from Borah George store.
SHIPPING & RETURNS
DOMESTIC SHIPPING
Delivery within Lagos takes 3-5 working days while deliveries outside Lagos but within Nigeria takes 5-7 working days.
INTERNATIONAL SHIPPING
All international orders are fulfilled by DHL so they are trackable. Delivery time for international orders is 5-10 working days after order placement.
RETURN POLICY
Item(s) are subject to RETURN/EXCHANGE if we receives the item/s within:
TIMELINE:
* 2 business days from date of delivery/Pick Up for orders placed within Lagos
* 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
* 10 business days from the date of delivery for orders shipped outside Nigeria
* The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refunded. There are no exceptions to this rule.
EXCEPTIONS:
Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.
* Items stated ‘preorder’ on the website cannot be exchanged or refunded.
* Items bought online cannot be swapped for items in store.
CHARGES:
*Customer is responsible for sending the item/s back to Borah George
* In the case of an exchange, the customer is required to pay for any further delivery fee required.
* The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
* Once we have received your return, an exchange will be shipped within 48 hours.
PRODUCT CONDITION:
* ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
* In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance.
The customer will be responsible for any shipping cost associated with resending it back to them.
* SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
* In a case where customer receives a faulty item, customer has 2 days from the date of delivery to file a complaint and not longer than 7 days to return said item after which we will no longer be able to accept said item regardless of the circumstance.
RETURN ADDRESS:
No 12 The Rock Drive street, Lekki Phase 1, Lagos State, Nigeria. Postcode: 105102.
For any other information concerning returns or exchange please contact: +2348174446789 or email: info@borahgeorge.com
Need help?
Contact us at info@borahgeorge.com for questions related to refunds and returns.
